Help & Support
We’re here to help you and your family get the most out of hayway. Find quick answers below, or reach out and I'll help you find the next step.
Getting started
How do I get access to the hayway app?
Your childcare center sets up your account and provides your sign-in email and PIN. If you don’t have access yet, ask your center’s director or front desk.
How do I sign in?
Open the app and enter the email your center has on file along with your PIN.
I forgot my PIN.
Your childcare center can reset your PIN for you — please reach out to your center directly.
Using the app
How do I turn on notifications?
Go to Account → Enable notifications. You’ll get a push when there’s a new message, photo, or update about your child.
How do I share a photo or a moment?
On the Feed tab, tap the compose button to share a photo and a note to your child’s feed.
How do I message my center?
Open the Messages tab to chat securely with your center’s staff and to follow your child’s classroom threads.
I have children at more than one center.
Go to Account → Switch center to move between the centers your children attend, all from one login.
How do I lock the app with Face ID or Touch ID?
Go to Account and enable the biometric lock. You’ll be asked to unlock with Face ID or Touch ID each time you open hayway.
Privacy & your account
How is my family’s information protected?
Your information is encrypted and is only shared with your child’s childcare center. We never sell your data or use it for advertising. See our Privacy Policy for details.
How do I report or block a message?
Press and hold a message to report it or to block the sender. Reported messages are reviewed by your center.
How do I delete my account?
A primary guardian can use Settings → Danger zone → Delete This Family. See the account deletion page for instructions, retention details, and help if you cannot sign in.